Start with the check that matches what you see. Do not send anyone your password, verification link or password-reset link while troubleshooting.
Check the sign-in method
• If you created the account with Google, select Continue with Google.
• If you created the account with email and password, use those fields.
• If an email account is not verified, complete the verification link before trying again.
If the page keeps returning to Sign In
Step 1 — Reload the page once.
Step 2 — Confirm that cookies are allowed for the AusLanka service you are using.
Step 3 — Sign in again and wait for the return page to finish loading.
Step 4 — If the loop continues, open a private browsing window as a diagnostic check and try once more.
If the private window works, cached site data or a browser extension may be affecting the normal window. Clear site data only for the affected AusLanka service, then retry.