Fix Google sign-in issues and add a password to your account

This guide helps with two common problems:

• Google sign-in is not working
• you signed up with Google and now want to use a password too

Start with the simple checks

1. 1Make sure your phone or computer time is correct.
2. 2Allow popups for the sign-in attempt.
3. 3Try again in a private or incognito window.
4. 4If your browser blocks cookies very strictly, allow them for the sign-in attempt.

Always start from the normal login page

Use the login page instead of an old bookmarked link.

• If you normally sign in with Google, choose the Google option there.
• If you want to add a password, type the same email address you used with Google.

If you first signed up with Google

You can add a password to that same account.

1. 1Enter your email on the login page.
2. 2If the site sees that your account started with Google, it offers to send you a verification email.
3. 3Open the email and follow the link.
4. 4Choose a password.
5. 5After that, you can sign in with Google or with your email and password.

If the email never arrives

• check spam and promotions folders
• make sure you entered the same email used for your Google account
• request a new email if the old one has expired

If the link no longer works

Go back to the login page and ask for a fresh email.

When to contact support

Contact support if you still cannot sign in after:

• trying again in a clean browser session
• asking for a new email
• checking that you are using the correct email address

Include the error message you saw and the browser you were using.